[et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”10px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Help! I got an error message on Hoopla” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_heading][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” global_colors_info=”{}”]<\/p>\n
Sometimes you will receive an error message when you attempt to check out a book. Don\u2019t panic! Here is a list of common error messages. Some will require you to contact the library. Visit Hoopla\u2019s\u00a0<\/span>help page<\/a>\u00a0(<\/span>https:\/\/www.hoopladigital.com\/help<\/a>)\u00a0 for additional information.<\/span><\/p>\n [\/et_pb_text][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” background_color=”#dce0e8″ custom_padding=”20px|48px|20px|48px|true|true” global_colors_info=”{}”]<\/p>\n \u201cThe collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.<\/strong>\u201c<\/span> [\/et_pb_text][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” background_color=”#dce0e8″ custom_padding=”20px|48px|20px|48px|true|true” global_colors_info=”{}”]<\/p>\n \u201cSorry, our lending policy does not allow you to borrow this title.<\/strong>\u201c<\/span> [\/et_pb_text][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” background_color=”#dce0e8″ custom_padding=”20px|48px|20px|48px|true|true” global_colors_info=”{}”]<\/p>\n \u201cThis content is not currently offered by your library.<\/strong>\u201c [\/et_pb_text][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” background_color=”#dce0e8″ custom_padding=”20px|48px|20px|48px|true|true” global_colors_info=”{}”]<\/p>\n \u201cYour library requires a PIN that matches your library account PIN. This is often…<\/strong>\u201c<\/span> [\/et_pb_text][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” background_color=”#dce0e8″ custom_padding=”20px|48px|20px|48px|true|true” global_colors_info=”{}”]<\/p>\n \u201c<\/span>You have met your monthly lending limit of 4 titles. Please continue to browse and add to your favorites. See you next month.<\/strong>\u201c<\/span> [\/et_pb_text][et_pb_text ul_item_indent=”40px” _builder_version=”4.27.6″ _module_preset=”default” link_font=”||||on||||” background_color=”#dce0e8″ custom_padding=”20px|48px|20px|48px|true|true” global_colors_info=”{}”]<\/p>\n
This is the most common error message for Hoopla. The library has an overall budget for Hoopla that is divided into a daily budget. Once this budget has been reached for the day, an error message will pop up when you attempt to check out.\u00a0 The best way to avoid this is by using Hoopla as early in the morning as possible.<\/span><\/p>\n
Several scenarios may present this error.\u00a0 If you are under the age of 18, the content may be limited by ratings.\u00a0 Otherwise, your card may have expired and needs our attention. Please call your library for assistance.\u00a0\u00a0<\/span><\/p>\n
Not all content available from Hoopla is offered by the library system.\u00a0 You may make a purchase request with your librarian.<\/span><\/p>\n
If a library card has been replaced recently or a PIN number reset, you will need to log into Hoopla and change your library account information under settings.\u00a0 If you cannot remember your PIN, please update through the catalog or contact your library.<\/span><\/p>\n
The Hoopla budget allows patrons to check out four titles a month for instant. The number of checkouts resets on the first of every month. For more movies or TV shows, please check <\/span>Kanopy<\/a> (https:\/\/harrisonlib.kanopy.com\/<\/a>)<\/span><\/p>\n